TERMS AND CONDITIONS OF QUOTATION AND SERVICES CONTRACT


 

Definitions

This is the terms and conditions for quotations and the services contract  JH Exterior Services will be referred to as “We or us" and the person or legal entity to whom this quotation is addressed will be referred to as “The Purchaser” the person seeking to purchase goods from us.


 

The Quotation

·  Every quotation is an estimate and is subject to withdrawal, correction or alteration at any time prior to the acceptance of the service under taken.

·  All quotations are accepted on the basis that full payment be made to us on completion of the work unless agreed in writing to the contrary.

·  All quotations are based on installation during ordinary working hours.

·  If we incur additional costs by reason of overtime work at the request of the purchaser or by reason of the Purchaser’s failure to give us access to the site to enable works to proceed such overtime charge shall be added to the purchasers contract.

·  Commencement of work by us at the purchaser’s request shall constitute acceptance of a contract incorporating the terms and conditions of this quotation unless otherwise agreed to in writing by the company.

The Price

·  The price is based on the purchaser providing a cleared site unless agreed in the quotation.

·  Unless included in this quotation any costs incurred in respect of clearing the site, demolishing and removing any existing fences or other structures, moving obstacles that might be in the way

Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible or complaints must be in writing within 5 days of completion

 

write to us at TJH Exterior service, 7 Courtfield close, westhill, ex111ut or email us at jason@jhexteriorservices.com,

 

we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Fencing

·  The Installation & work commencement dates are given in good faith but are estimates only.

·  It is the responsibility of the purchaser to advise and supervise the installers the location of the new fence.

·  We are not liable for any disputes regarding location of the new fence once installed.

·  Unless stated in quotation no allowance has been made for any obstructions such as rock, concrete, tree roots, broken posts or any other matter which may be encountered during the performance of the contract. An additional charge based on ruling for labour plus the costs of hire of any necessary equipment will be made to cover the costs of drilling or removing such obstructions

·  We will not be liable for non completion of work on a set date due to adverse weather conditions. For health and safety reasons we retain the right to cancel and re-arrange a contract at short notice with the agreement of the customer. We do our best not to damage any garden plants when undertaking fencing installations but we must be able to cut back any material as necessary so that we can access the area of the new fence. Please ensure that we are aware of any material, trees and shrubs that may need protecting and we accepts no responsibility for damage to same.

·  Where the purchaser accepts quotation that specifically excludes the cost of supplying materials. The purchaser is responsible for providing all the correct materials for the contract on time. If in the event of any error's, delay's or insufficient materials for any reason that prevent works to proceed, we request the purchaser to notify us 24hours prior to the contract starting. Failing to give us prior notice such overtime charge shall be added be to the purchaser's contract.

·  Any unfixed or unused goods or materials which may be remaining when the job is completed will remain the property of us and shall be removed from the site by us and there will be no credit given for any such unfixed or unused goods.

Underground Services

·  We request that the landowner or purchaser to informs us of any known underground services that may pose a problem to the agreed work. We shall not be liable in any event of damage affected by the installation of the proposed fence to electrical cables, gas or water mains, sewerage, telephone lines, and any other service facility or utility.

·  If there are any changes to make to the fence location or design. The cost of any extra materials required will be added to the price of the job.

Material

·  Timber is a natural product and as such is liable to cracking, warping, wane, shrinkage and splitting. This may appear as soon as the timber is exposed to the elements or may take sometime. Please note that this is not a defect and in most cases it will not affect the strength of the timber and will stabilize over time.

PRESSURE WASHING

All prices are subject to site inspection and estimate.

Any major site clearance required prior to our work will usually incur a small charge.

Access to water supply from the customer’s property is normally required.

Sanding and Sealing of surfaces will always require a separate visit.

Oil, solvent, paint and cement stains may not be completely removed in all cases.

Pressure washing can loosen or remove new, unsound, broken, damaged or perished surfaces, pointing, blocks, paving stones and insecure brickwork. – In all cases, any reinstatement will be the customer’s responsibility.

Window Cleaning

If you wish to cancel or postpone your service, this must be done at least 14 days before the next scheduled clean. Failure to do so will result in a charge of 50% of any work scheduled during this time.

Quotes are given based on agreed frequency of service. Any requests to change the frequency will be subject to a price amendment.

Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, we will not clean them.

We operate in all weather conditions excluding very heavy rain, wind speeds over 30mph and electrical storms.

For cover under our customer satisfaction guarantee you must register your complaint within 48 hours of the service being completed. Complaints after this 48 hour period will be dealt with at our discretion.

We accept no liability for damage caused by decorative or structural defects , or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s.

 

This will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given us prior consent to do so.

 

If you would like us to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: heavy flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

Full payment must be received within 7 days of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. This is normal, and your patience is appreciated.

We are happy to supply a schedule of works to our residential customers. However, this is a guide indicating the week commencement date when we plan to visit, and we cannot be held to a specific date or time. With such factors as public holidays, bad weather, staffing levels, etc., it is not always possible to supply an exact date.

We accept no liability for decorative bars (lead) coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.

If we have arrived at your property for a scheduled clean, we cannot accept a postponement on the doorstep, unless construction work is being carried out to the property/premises. A 100% charge will be payable for failing to give 14 days’ notice of postponement as stated in term of service number 4 in these terms and conditions.

We reserve the right to amend these terms and conditions without notice

Gutter Cleaning

Gutter Clearing and Cleaning: “Gutter cleaning” is another term used by people to refer to “gutter clearing” and as such does not refer to cleaning the outside of the Client’s gutters.

 

Both, gutter clearing and gutter cleaning, refer to removing the blockage in gutters from leaves, plants, moss, building waste, etc.

 

Gutter clearing can vary in time, but the prices are fixed regardless of the time needed to carry out this service.

 

Gutter clearing is not guaranteed (as gutters can get dirty and fill up again) and any dissatisfaction should be reported within 7 days.

 

The Company will not deal with gutter clearing complaints after 7 days from the date the work was carried out.

Soffits & Facia's & Gutter Cleaning

we used a water fed pole system to clean your exterior gutter's and soffits and fascia's

If gutter are covered in algae or stubborn staines then we might have to use a chemical to remove it

customers are required to remove any obstacles, flower pots or garden furniture prior to service being under taken, failure to do the required task may be subject to extra charges

though we take every precaution when using chemical there might be occasional over spray, 

we take no responsible to shrubs or flower beds, 

We accept no liability for damage caused by decorative or structural defects , or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Payment

·  For large orders or non-stock items we may ask for a deposit before we commence the work.

·  We accept payment by cash or Bacs or cheque

·  All material shall remain the property of JH Exterior Services until full payment is received.

·  We reserve the right to stop supply of material and cease work on the contract until any outstanding progress claims are paid in full.

·  Full and final payment is required on completion of the agreed works. Transfer of ownership of goods will not occur until the invoice is paid in full.

 

. Invoices are to be paid within 7 days of receipt

 

. Interest on over due invoices will be charged at “10% per day 

Copyright notice 

This website and its content is the copyright of JH Exterior Services. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content.

 

Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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01404 234677
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copyights@jhexteriorservices, westhill, ottery st mary, devon, United Kingdom